FAQ

Nordicondirect.com, a European brand operated by Nordicon Limited, is founded in Europe with distribution channels specifically tailored for the European market.

Contact Information:

For any further inquiries, feel free to reach out to us at:

E-mail us: info@nirdicondirect.com

We aim to respond to all your inquiries within a 24-hour time frame.

Invoice Requests:
Certainly, we can issue invoices. If you need one, please send a request to info@nordicondirect.com, and we will provide an invoice compliant with your country's regulations.

Product Warranty:
All our merchandise comes with a 2-year warranty, ensuring your peace of mind. Additionally, we offer a 90-day money-back guarantee. If you're not satisfied with your purchase, you can get your money back, and there's no OBLIGATION to return the item (however, we would highly appreciate it if you did so)!

Refund Policy:
You have 90 days from receiving your order to request a refund or exchange for the defective item. To qualify for a return, it is not mandatory to return it; however, we would highly appreciate it if you did so. In case the item is returned, it must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Shipping Duration:
Order processing typically takes 1-3 business days before shipment.

Estimated delivery times post-dispatch are as follows:

- USA: 5-10 business days
- UK: 7-10 business days
- Australia: 7-12 business days
- New Zealand: 7-12 business days
- Canada: 5-12 business days
- Europe: 7-10 business days
- Rest of the world: 7-15 business days

For any further inquiries, feel free to reach out to us at:

E-mail us: info@nordicondirect.com

Phone: +1 9292421393 (U.S), +852 8191 2074 (Asia), +371 22386479 (Europe)

We aim to respond to all your inquiries within a 24-hour time frame.